Let's make your guests less dependent on reception.
Give your guests instant answers, anytime
An AI receptionist for your property.
Live in 48 hours, on the website you already have. Month to month.
Zermatt, Switzerland
An AI receptionist for your property.
Guest enquiries answered in full, at any hour and in whatever language the guest writes. Trained on your property alone.
Guest enquiries
Guests ask at every hour, in more than one language.
Late arrivals. Door codes. Whether the last train is still running. What time check-out is. Some of them come in while your desk is busy and some long after it has closed, in whatever language the guest happens to speak. Each one still needs an answer.
We already have a reception.
You do, and this does not replace it. It answers the repeatable questions so your team can spend its time on the rest.
Our reception is staffed around the clock.
Then this is about volume and languages rather than hours. It handles the routine enquiries and passes anything else to your team.
What it does
For your guests, and for your hotel.
For your guests
- Check-in, check-out, policies, rooms, dining, and how to get to you.
- Zermatt itself. Trails, events, weather, the trains.
- Their own language, and it switches mid-conversation if they do.
- A link to the booking system you already use, when they are ready to book.
For your hotel
- Anything it cannot answer goes to one named person on your staff, by email or phone.
- Its tone is set to match the way your hotel speaks.
- A monthly count of conversations, which we send you.
- One assistant can cover a group of properties, not just one.
The soft lock
It would rather say nothing than say something wrong.
An assistant that answers confidently when it does not know is a risk to the hotel, not to the software behind it. This one is built the other way around. Every answer traces back to information you have given us, and when a question falls outside that, it says so and passes the guest to your staff contact.
A sample of how it answers. On your own site, every answer comes from the information your hotel gives us, and nothing else.
Setup
Three steps from your information to live.
You send your information.
Rooms, policies, check-in and check-out, and the questions your staff answer over and over. Plus one person we can pass questions to.
We train and test it.
It is trained on your property rather than on a template, and tested against your own questions before it goes anywhere near a guest.
You paste one line of code.
It goes on the website you already have, and nothing else changes. No migration, no new platform, nothing for your staff to learn.
Live in 48 hours.
Prices
One subscription, set by your star rating.
Pay by the month, or pay for the year and take ten per cent off. Nothing else is added.
3-star superior
CHF59/month
CHF 53.10 a month, paid yearly
4-star
CHF89/month
CHF 80.10 a month, paid yearly
5-star
CHF139/month
CHF 125.10 a month, paid yearly
- The assistant itself, answering your guests at any hour.
- Setup and training on your property, done by us.
- Every improvement we make, at no extra cost.
- Priority support if you pay for the year.
The first ten hotels in Zermatt take 40% off these prices for their first year.
- 3-star superiorCHF 35.40
- 4-starCHF 53.40
- 5-starCHF 83.40
A month, for twelve months. After the first year, the prices above.
Questions
Questions we are asked.
What does it cost?
CHF 59, 89 or 139 a month, by your star rating. Paying for the year takes ten per cent off. The prices are on this page in full.
Are we locked into anything?
Month to month, cancel any time. Agreements are on a handshake for now. We would rather earn it each month.
What happens to our guests' data?
None is needed and none is stored, by design. The assistant is securely hosted.
What if it gets something wrong?
It is built not to answer when it is unsure. Anything outside the information you gave us goes to your staff contact instead of becoming a guess.
Is this only for small hotels?
No. A smaller property often has no cover overnight. A larger one usually has cover, but a higher volume of enquiries and more languages to answer them in. It is useful in both cases, for different reasons.
Do we get exclusivity in Zermatt?
No. Exclusivity is not part of the arrangement.
Which languages does it handle?
It replies in whatever language the guest writes in, and switches mid-conversation if they do.
Who do we contact if something goes wrong?
Us, directly. We are in Zermatt. Botpress provides the technology behind it. You get an answer within 24 hours.